Crisis strikes when you least expect it! It is never convenient. It causes a range of intense emotions, including anger, fear, shock, motivation, and worry.
Being prepared to respond to a crisis is key to handling the situation effectively. Without proper preparation, you can create more problems, which will exasperate an already stressful situation.
Being prepared to respond to a crisis is key to handling the situation effectively. Without proper preparation, you can create more problems, which will exasperate an already stressful situation.
How You RespondScreaming, Crying, Panic, Passive Yelling, Insulting, Anger, Aggressive Assess the Situation Communicate Directly and Calmly Lack of Communication with Stakeholders | Result Increased fear and agitation in others; Domino-effect of panic responses (running around unproductively, yelling, getting in the way of help); Distracting help from the actual crisis Possible help becomes fearful of you and/or angry and help withdraws; Problem is solved slower; People are not motivated to help Pause to determine the scope of the problem in order to respond with crisis management technique instead of emotion; Gives time to determine resources and make a plan; Creates calm in others Creates belief in others of the plan and the leadership; People are informed how to help and all resources are motivate to complete their tasks; Calm but determined action from support systems; Teamwork; Problem addressed quickly Division of Resources; Confusion; Frustration and Anger and Leadership; People feel disheartened and disrespected; Problem is not quickly resolved |
Steps to Responding Effectively:
If you have difficulty managing crises (personally, professionally, tragedy) in an effective, assertive manner, schedule a session with Bree today to learn new techniques.
Bree Winkler is a licensed professional counselor in Atlanta, GA with certifications in Anger Management and Mediation.
- Stop: Be still and view the situation
- Breathe: Take a deep breath in; Exhale; Repeat until you feel the blood pressure stabilize.
- Plan: Formulate a possible strategy to address the crisis.
- Consult: Talk to stakeholders; Share your Plan and Listen to their ideas.
- Implement: Communicate the collaborative plan with all resources; Be calm and assertive.
- Review: Discuss the crisis with stakeholders after it is resolved. Honestly and respectfully share what worked and what needs to be improved. Plan for next time.
If you have difficulty managing crises (personally, professionally, tragedy) in an effective, assertive manner, schedule a session with Bree today to learn new techniques.
Bree Winkler is a licensed professional counselor in Atlanta, GA with certifications in Anger Management and Mediation.
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