This seems like a very difficult task for most people.
Every day, we observe signs of people lacking empathy and lashing out at others, before they attempt to understand the entire situation. Consider these scenarios:
* A car driving below the speed limit and blocking traffic. --> Maybe they are lost or bringing home their new baby for the first time.
* A long line at the bank or grocery store. --> They need their money/items as much as you do.
* A scowl on someone’s face when you say ‘hello.’ --> Perhaps they just received bad news or they are feeling ill or they didn't see you or they are insecure.
* A loud, angry response to a simple question. --> Defensiveness is a sign of insecurity.
* Miscommunication via email or text. --> Perhaps direct phone call or in-person communication is needed to fully understand context and body language.